Privacy Policy

FindMentors respects your privacy. This Privacy Policy explains how FindMentors collects, uses, stores, shares, and protects personal information when you use our website, applications, mentorship marketplace, and related services.

1. Information We Collect

We may collect the following categories of information:

Account Information

• Full name
• Username
• Email address
• Password credentials
• Account type, such as mentor or mentee
• Profile photo and banner image
• Location, timezone, and language preferences

Mentor Profile Information

• Professional title
• Company
• Biography
• Experience
• Skills and areas of expertise
• Credentials
• Social links
• Subscription pricing
• Services and availability

Transaction Information

• Subscription purchases
• Service bookings
• Payment status
• Billing history
• Refund information
• Platform fees and mentor earnings

Payment-card details should be processed by Stripe or another authorized payment provider and should not be stored directly by FindMentors unless technically necessary and legally permitted.

Communications and Content

• Messages between mentors and mentees
• Posts, images, videos, documents, and other uploaded content
• Reviews and ratings
• Customer-support communications
• Contact-form submissions

Usage and Technical Information

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Search activity
• Mentor profiles viewed or saved
• Interaction and engagement data
• Login and security events
• Cookie and analytics information

2. How We Use Information

We may use personal information to:

• Create and manage user accounts
• Connect mentees with relevant mentors
• Personalize mentor recommendations
• Process subscriptions, bookings, and payments
• Deliver messages, notifications, and reminders
• Provide file sharing and collaboration tools
• Verify mentors and protect platform integrity
• Prevent fraud, abuse, and unauthorized access
• Respond to support and contact requests
• Improve the platform and develop new features
• Comply with legal, tax, accounting, and regulatory obligations
• Send service-related communications
• Send marketing communications where permitted and with appropriate consent

3. How We Share Information

We may share information with:

• Mentors or mentees when necessary to provide requested services
• Payment processors such as Stripe
• Database, hosting, storage, authentication, analytics, email, and security providers
• Professional advisers, such as attorneys, accountants, and auditors
• Government authorities where required by law
• A successor organization in connection with a merger, financing, acquisition, or sale of assets

We do not sell personal information for money.

If FindMentors later uses personal information for targeted advertising or activities legally considered “selling” or “sharing,” we will update this policy and provide all legally required opt-out controls before enabling those practices.

4. Public Information

Certain information may be visible publicly, including:

• Mentor names and usernames
• Profile photos and banners
• Professional biographies
• Skills and credentials
• Public posts
• Reviews
• Subscription prices
• Services and availability

Users should not post sensitive or confidential information in public sections of the platform.

5. Messages and Uploaded Files

Messages and files shared through FindMentors may be stored to provide conversation history, mentorship services, moderation, safety, and customer support.

Access should be limited to authorized conversation participants, FindMentors personnel with a legitimate business need, and service providers acting on our behalf.

6. Cookies and Similar Technologies

FindMentors may use cookies and similar technologies to:

• Keep users signed in
• Remember account preferences
• Maintain security
• Measure platform performance
• Understand feature usage
• Improve recommendations
• Support analytics and marketing where permitted

Please see our Cookie Policy for more information about cookies and available preference controls.

7. Data Retention

We keep personal information only as long as reasonably necessary to:

• Provide the platform
• Maintain account and transaction records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet legal, tax, accounting, and regulatory obligations

When information is no longer required, we securely delete or anonymize it where reasonably possible.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

These safeguards may include:

• Encryption in transit
• Access controls
• Secure authentication
• Row Level Security
• Restricted storage access
• Logging and monitoring
• Regular security reviews

No system is completely secure, and FindMentors cannot guarantee absolute security.

9. User Privacy Rights

Depending on location, users may have the right to:

• Access personal information
• Correct inaccurate information
• Delete personal information
• Receive a portable copy of information
• Object to or restrict certain processing
• Withdraw consent
• Opt out of certain marketing communications
• Opt out of the sale or sharing of personal information where applicable
• Appeal certain privacy-request decisions where required by law

Create a clear privacy-request process accessible from Settings and the footer.

Privacy requests should be sent to: Contact@FindMentors.com

FindMentors may need to verify the requester's identity before completing a request.

10. California Privacy Rights

California residents may have additional rights under applicable privacy laws, including:

• Categories of personal information collected
• Sources of that information
• Business or commercial purposes for collection and use
• Categories of third parties receiving information
• Rights to know, correct, delete, and opt out
• Right to limit certain uses of sensitive personal information
• Right to non-discrimination for exercising privacy rights
• How authorized agents may submit requests
• Whether FindMentors honors Global Privacy Control signals

We only make claims that accurately reflect the platform's actual practices.

11. International Users

FindMentors is based in Sunnyvale, California, United States.

If users access FindMentors from outside the United States, their information may be transferred to and processed in the United States or other countries where service providers operate.

Where required, we use appropriate safeguards for international data transfers.

12. Children's Privacy

FindMentors is not intended for children under 13.

We do not knowingly collect personal information from children under 13. The platform requires users to be 18 or older, as stated in our Terms of Service.

Parents or guardians who believe a child submitted personal information should contact: Contact@FindMentors.com

13. Third-Party Links and Services

FindMentors may link to third-party websites or services.

FindMentors is not responsible for the privacy practices of those third parties. Users should review their privacy policies before providing information.

14. Changes to This Privacy Policy

FindMentors may update this Privacy Policy periodically.

When material changes are made, we will:

• Update the “Last Updated” date
• Provide notice through the platform or by email where appropriate
• Obtain consent where required by law

15. Contact Us

For privacy questions or requests, contact: